Terms of service

These terms of service (“Terms”, “Agreement”) are an agreement between the website (“Website operator”, “us”, “we” or “our”) and you (“User”, “you” or “your”). This Agreement sets forth the general terms and conditions of your use of this website and any of its services (collectively, “Website” or “Services”).

Links to other Websites

Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein. You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Yours linking to any other off-site pages or other websites is at your own risk.

Use of Cookies

Website may use cookies to personalize and facilitate maximum navigation of the User by this site. The User may configure his / her browser to notify and reject the installation of the cookies sent by us.

Contact Us

If you have any questions about our privacy policy or our use of your personal information, please contact us at [info@akshaakgrimart.in].

Shipping Policy

We currently offer shipping only within India.  We offer free shipping for all orders above INR 500. For orders below this amount, a nominal shipping fee of INR 50 will be charged and periodically changed based on the location. Orders are usually processed within 2-7 business days and shipped within 3-5 business days, unless otherwise specified. Shipping charges are based on the weight and dimensions of the package and the shipping destination. We partner with reputable courier services to ensure that your order is delivered safely and on time. However, we cannot be held responsible for any delays or damage caused by the courier service and refund for damaged product due to in-transit is not refundable or claimable.  We will provide you with a tracking number once your order has been shipped, so you can track your package. In case of any issues with delivery, please contact us at [info@akshaakgrimart.in] and we will do our best to assist you.

Risk Factors:

Delayed delivery due to unforeseen circumstances like natural disasters, strikes, or other events beyond our control.  Please note that delivery times may vary depending on your location and other external factors. Loss or damage to the package during shipping. While we take utmost care in packaging your order, we cannot be held responsible for any damage caused during transit and your payment once transferred to us during booking is non-refundable. Incomplete or incorrect address provided by the customer. It is the responsibility of the customer to provide accurate and complete shipping information at the time of placing the order. Packages returned to us due to incorrect or incomplete address or non-delivery. In such cases, we will attempt to contact the customer and arrange for re-delivery at an additional cost only.

Refund Policy:

At Aksha Akgri Mart, we strive to provide excellent customer service and ensure customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. The Refund will be initiated within 5 working day.

Return Eligibility:

To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when you received it. Perishable items such as fruits, vegetables, and food products may not be eligible for a refund due to their nature. 

Return Process:

To initiate a return, please contact our customer support team within 24 hours from the date of purchase. They will guide you through the return process and provide any necessary instructions. Please ensure to provide proof of purchase, such as a receipt or order confirmation, when contacting our customer support team.  The Return will be initiated within 5 working days.

 Refund Options:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed using the original payment method. Please note that it may take 50 hours for the refund to be reflected in your account or on your statement, depending on your bank or payment processor.

Non-Refundable Items:

Certain items may not be eligible for a refund, including perishable goods, opened cosmetics or personal care products, and items that have been used or damaged by the customer.

Shipping Costs:

The customer is responsible for any shipping costs incurred for returning the item, unless the return is due to an error on our part or a defective product.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue and provide a suitable solution, which may include a replacement, exchange, or refund.